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Direct Client Support and Tools: Server Support

Audience

This service is offered by Humanities to the local division.

What is it?

Humanities Computing will host OS X based servers for instructional or research needs of Humanities faculty. There is no generator power, so when the power is out for an extended period of time services hosted here will necessarily go down until power is restored. Advance notification will be provided for planned outages.

How much does it cost?

Hardware costs are incurred by the requestor. Server administration services are provided at no charge.

How do I get help?

Contact hcs@ucsc.edu

How is it supported?

Best effort support is provided by local IT staff and prioritized in accordance with the campus service level agreement: 

  • Significant risk to life and safety.
  • Significant impact on the delivery of instruction.
  • Significant or lasting impact on student academic performance.
  • Significant risk to law, rule, or policy compliance.
  • Academic and Administrative Calendar deadlines.
  • Significant number of people affected.
  • Percentage of total tasks that can no longer be performed by individuals.

Who supports it?

Name Title Phone Number
Jay E Olson Portfolio Manager, Academic Computing
Divisional Liaison, Social Sciences Division		 831-459-5696

Links

Need More Help?

If you didn't find what you were looking for, please open an IT Request help ticket, or send e-mail to help@ucsc.edu.